A real interaction with Comcast


analyst Shivangi has entered room

Shivangi: Hello TIM, Thank you for contacting Comcast Live Chat Support. My name is Shivangi. Please give me one moment to review your information.

Shivangi: Hi, I would be more than happy to assist you in completing your order. How are you doing today?

TIM: good

Shivangi: I am glad to know that you are doing good.

Shivangi: As I can see that you would like to sign up for Digital Starter. Am I correct?

TIM: yes

Shivangi: Thank you

Shivangi: Are you an existing customer?/

TIM: yes, business class

TIM: what’s next?

Shivangi: Thank you

Shivangi: Thank you for being our valuable customer.

TIM: Ok, really, I’m falling asleep, you’ve thanked me quite a bit, but can I get my service turned on

Shivangi: Thank you

TIM: Ok, was that sarcastic?

TIM: Cause I’m trying to get my service turned on

Shivangi: I mean earlier that thank you as because you thanked me.

TIM: What is going on here? What do I need to do?

Shivangi: I would like to inform you that as it is the business class so you need to call our toll free number 1-800-934-6489.

TIM: What?

Shivangi: I really apologize for the inconvenience caused to you.

TIM: So, I filled out all these forms for nothing

TIM: Just to be thanked repeatedly

Shivangi: I understand, Tim.

TIM: Well thanks for the thanks

One thought on “A real interaction with Comcast

  1. Tim – I apologize for the trouble. I work for Comcast and I’d like to help. I’ll also make sure that your experience is addressed. Please contact me if you are interested in my help.

    Mark Casem
    Comcast Corp.
    National Customer Operations
    We_can_help@cable.comcast.com

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